Sira — Refund Policy
Effective date: 5 November 2026
We want you to pay for Sira Pro only if it's actually useful to you. This policy explains when you can get your money back. It does not limit any right you have under Egypt's Consumer Protection Law No. 181 of 2018.
Free plan
The Free plan costs nothing, so there is nothing to refund. You can try the core product — editor, a template, AI credits, ATS scoring, PDF export — before ever paying.
Pro purchases — 14-day refund
Paid plans are not open yet. Until they open, Pro access comes only from promo codes and nothing is charged, so there is nothing to refund. This policy applies once payments open.
If Sira Pro isn't what you expected, you can request a full refund within 14 days of any Pro purchase, no questions asked. Email us (below) from your account email and we'll process it.
If you have already used part of the Pro allowances (for example AI credits or PDF exports) before asking, we may reduce the refund to the part you have not used, or decline it where it is clear that the purchase was made mainly to use up those allowances. We will always explain our decision in writing. This never takes away any right you have under Egyptian law, including your right to complain to the Consumer Protection Agency.
No automatic renewals
- Pro does not renew automatically. We will not charge you again unless you buy another period yourself.
- You keep Pro access until the end of the period you paid for, and then your account returns to the Free plan.
- A new purchase to continue after a period ends is a new purchase, with its own 14-day refund window.
Yearly plans
You can get a full refund within 14 days of buying a yearly plan. After that, a full refund is not available, in particular if you cancel after the first month. Whether any partial refund is given for the unused months depends on the circumstances of each case, such as how much of the plan you have used and why you are cancelling. We will explain our decision in writing. This does not limit any right you have under Egyptian law.
How to request a refund
Email [email protected] from the email address on your account with the word "refund" in the subject. No forms, no phone calls. We reply within 30 days and, once approved, the refund is issued to the same payment method you used. Depending on your bank or wallet provider, the money typically arrives within 5–14 business days.
When we refund proactively
- If we terminate your account without cause while you have paid time remaining, we refund the unused portion.
- If we discontinue the Service, we refund the unused portion of any prepaid period.
- If a technical failure on our side charged you without delivering Pro access, we refund or credit the charge — tell us and we'll fix it.